Refund policy

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at: catchdorado@gmail.com.

Returns should be sent to the following address:

📦 Żwirki i Wigury 6
38-400 Krosno
Poland

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, feel free to reach out to us at catchdorado@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exchanges

The fastest way to get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

EU 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As noted above, your item must be in the same condition you received it: unused, with tags, and in its original packaging. Proof of purchase is also required.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please note: your bank or credit card company may also take some time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at: catchdorado@gmail.com.